We try our best to exceed your expectations, however, mistakes happen. Please let us know if you face any trouble with our services before you leave the salon. * Customers with pre-existing conditions must report to our staff before getting service done! We reserve the right to make decision whether to perform a service. * We are not responsible for any accident occurring to the children while you are receiving your service. * We are not responsible for the damage/breaking of infected nails * We do not give refunds, but we are happy to fix or redo any unsatisfied service that was performed on you at no cost. Please, let us know as soon as possible by notifying to our staff at check out or give us a call with in 3 days since you visit our salon. * If there is an issue with the service we provided, you must notify us IMMEDIATELY for an appropriate advice or treatment (1-4 days)! We are not responsible for your negligence or inappropriate treatment * Gift certificates are non-refundable and cannot be redeemed for cash * We are not responsible for any lost or stolen gift certificate * We are not responsible for any of your personal items * We have the right to refuse service to anyone who is rude or come with a bad attitude It has been our pleasure to serve you Thank you!